As a charity seeking donations from the public, we – Ataxia Foundation Ireland – aim to comply with the Statement of Guiding Principles for Fundraising.
Your support means a huge amount to us, and we believe that it’s crucially important to meet the highest standards when receiving your generous donations. These Principles represent our commitment to that.
At AFI, we provide support and assistance people with Friedreichs Ataxia and other Genetic Ataxia’s. Our pledge is to treat all our donors equally with respect, honesty and openness. We commit to being accountable and transparent so that donors and prospective donors can have full confidence in us. We promise that we will effectively apply your gifts to us for their intended purposes.
We commit to you, our donors and prospective donors, that we will:
Provide prompt, truthful and forthright answers to questions you might have of us
If you have any comments or questions, please get in touch with Brenda O’Hara by emailing email@example.com or by calling 087 361 6616 at any time from 9.00 am to 5.00 pm Monday to Friday
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing, we will always acknowledge your complaint within seven days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
If you are not happy with our response, you can get in touch with us again by writing to our Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.
In this case, please submit your complaint in writing, addressed to the Chairman, Ataxia Foundation Ireland, Gorteen, Inch, Gorey, Co. Wexford.
Please note that this complaints procedure does not apply to AFI staff or agents.